Privacy Policy - MyWallet

At MyWallet, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our services.

                Your Trust Matters: We are committed to protecting your personal and financial information with industry-leading security measures.
            

1. Information We Collect

1.1 Information You Provide

When you register and use MyWallet, we collect:

Data Type	Examples	Purpose
Personal Information	Name, email address, phone number	Account creation, identity verification
Financial Information	Bank account details, card information	Processing transactions
Transaction Data	Send/receive amounts, dates, recipients	Service delivery, history tracking
Communication Data	WhatsApp messages, support emails	Customer support, service improvement

1.2 Information We Collect Automatically

Device Information: IP address, browser type, operating system
Usage Data: Pages visited, features used, time spent
Session Data: Login times, authentication tokens (encrypted)
Location Data: Country/region selection, IP-based location

2. How We Use Your Information

We use your information to:

Provide Services: Process transactions, manage your account, provide customer support
Security & Fraud Prevention: Detect suspicious activities, verify identity, prevent unauthorized access
Communications: Send transaction confirmations, security alerts, service updates via email
Compliance: Meet legal and regulatory requirements (KYC, AML)
Improvement: Analyze usage patterns to improve our services
Currency Conversion: Display balances in your preferred currency using live exchange rates

3. Information Sharing

                We Never Sell Your Data: MyWallet does not sell, rent, or trade your personal information to third parties for marketing purposes.
            

We may share your information with:

Payment Processors: To process card payments and transfers (bank card information is encrypted)
Service Providers: Email service providers for notifications, hosting providers for data storage
Legal Authorities: When required by law, court order, or to prevent fraud/crime
Business Transfers: In the event of merger, acquisition, or sale of assets

4. Data Security

We implement robust security measures to protect your information:

Encryption: All sensitive data (passwords, card numbers) is encrypted using industry-standard algorithms
Secure Connections: HTTPS/SSL encryption for all data transmission
Password Hashing: Passwords are hashed using bcrypt (we cannot see your password)
CSRF Protection: Tokens prevent cross-site request forgery attacks
Session Management: Secure session handling with automatic timeout
Admin Approval: All transfers require admin verification before completion
Audit Logging: All sensitive actions are logged for security review

5. Data Retention

We retain your information for as long as:

Your account is active
Needed to provide services
Required by law (typically 7 years for financial records)
Necessary to resolve disputes or enforce agreements

After account closure, we may retain anonymized data for analytical purposes.

6. Your Privacy Rights

You have the right to:

Right	Description	How to Exercise
Access	Request a copy of your personal data	Contact customer service
Correction	Update incorrect or incomplete information	Edit in account settings or contact us
Deletion	Request deletion of your account and data	Contact customer service via WhatsApp
Opt-Out	Unsubscribe from marketing emails	Click unsubscribe link in emails
Data Portability	Receive your data in a portable format	Request from customer service

7. Cookies and Tracking

We use cookies and similar technologies to:

Session Management: Keep you logged in securely
Preferences: Remember your language and currency selection (stored in localStorage)
Security: Detect and prevent fraudulent activity

You can control cookies through your browser settings, but disabling them may affect functionality.

8. Third-Party Services

Exchange Rate API

We use third-party APIs to fetch live currency exchange rates. These services may collect anonymized usage data but do not receive your personal information.

WhatsApp

For customer support and withdrawal requests, we use WhatsApp. Communications through WhatsApp are subject to WhatsApp's Privacy Policy.

Unsplash

Images on our website are sourced from Unsplash. Unsplash's privacy policy applies to image delivery.

9. International Data Transfers

Your information may be transferred to and stored on servers in different countries. We ensure adequate safeguards are in place to protect your data in compliance with applicable laws.

10. Children's Privacy

                Age Restriction: MyWallet is not intended for users under 18 years old. We do not knowingly collect information from children.
            

If we discover that we have collected data from a child under 18, we will delete it immediately. Parents who believe their child has provided information should contact us.

11. Email Notifications

We send email notifications for:

Transactional Emails: Add money confirmations, transfer notifications, withdrawal updates (cannot opt out)
Security Alerts: Suspicious activity, password changes, login from new device (cannot opt out)
Service Updates: Changes to Terms or Privacy Policy (cannot opt out)
Marketing Emails: Optional promotional content (can opt out)

12. Changes to Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via:

Email notification to your registered address
In-app notification upon login
Updated "Last Updated" date at the top of this page

Your continued use of MyWallet after changes indicates acceptance of the updated policy.

13. Contact Us About Privacy

If you have questions or concerns about this Privacy Policy or how we handle your data:

WhatsApp: +1 (805) 337-1249
Email: privacy@mypaypalwallet.com
Response Time: We aim to respond within 48 hours

14. Regulatory Compliance

MyWallet complies with:

GDPR: General Data Protection Regulation (EU)
CCPA: California Consumer Privacy Act (US)
PCI DSS: Payment Card Industry Data Security Standard
KYC/AML: Know Your Customer and Anti-Money Laundering regulations